Contact and complaints

Organizers and contributors can reach the 5Kobo team for help with a Collection, a Contribution, a Withdrawal, or your account.

Get in touch

Email: support@5kobo.com
Phone: +2349115589463
Hours: Monday to Friday, 9am to 5pm (WAT)

So we can find what you're asking about, include the Collection link and, for a Contribution, the amount, date, and the sending bank. We will never ask for your sign-in code, card PIN, or bank password.

Make a complaint

If something went wrong, such as a Contribution that didn't appear, a Withdrawal that didn't arrive, or a fee you think is wrong, email support@5kobo.com with "Complaint" in the subject.

We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days. Where a bank transfer needs to be traced with our account provider, we tell you how long that will take. If you are not satisfied with our response, you can escalate to the Central Bank of Nigeria's Consumer Protection Department.

Privacy requests

To see, correct, or delete your personal data, email privacy@5kobo.com. See the Privacy policy and how to delete your data.

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